They go wayyyy above and beyond... almost too much so. This time, I took my car in for a follow up on some brake work they did. They weren't able to reproduce the problem I reported, but stayed late on a Saturday to continue testing/reseating the brakes until they were satisfied. And I wasn't charged anything. Ken and his family are just great people that have transformed what should be the painful experience of going to a mechanic into one that I actually look forward to. Can't recommend them high enough.