NOW HIRING: Customer Service Position
Hello! We are BEACHSIDE AUTO, a busy family-owned and-operated full-service auto repair shop in Hermosa Beach, CA. We’re looking for a Customer Service Associate to join our great team!
You must be positive, friendly, and charismatic. You must enjoy talking to people and be able to project a genuine caring attitude.
In this customer service position, you will be interacting with our wonderful customers, both in person and over the phone, as well as fellow team members.
PLEASE NOTE: This is NOT a desk job. If you prefer to work alone this job is not for you.
The Position Includes, but Is Not Limited To:
• Answering phones and greeting customers
• Making “Thank You” phone calls
• Writing and addressing “Thank You” cards
• Making CSI (Customer Satisfaction Inquiry) phone calls and "Next Appointment” reminder calls
• Periodically providing customer courtesy rides (1-5 miles) using a Beachside Auto vehicle
As Training Progresses, You Will Be Able To:
• Advise customers of services needed (based on mechanic's recommendations)
• Prepare service estimates
• Communicate repair jobs to service technicians
• Schedule appointments
Skills You Will Gain:
• Improve leadership skills
• Improve customer service skills
• Learn auto repair estimating
• No prior automotive industry experience is required, but you must have at least two years of customer service industry experience
• Adequate typing and computer skills
• Fluent in English / friendly speaking voice
• A genuine desire to help people
• Comfortable interacting with people on the phone and in person
• Must have a current driver’s license, a clean driving record, and current auto insurance
✸ We will provide all training needed for success in this position
✸ Pay will increase as skills increase + bonuses
✸ Great SoCal location (Beachside Auto is just blocks from the beach)—moderate climate year around
✸ Sterling reputation: Beachside Auto has hundreds of 5-star reviews on Sure Critic & Yelp
✸ 35+ years in one location with wonderful loyal customers
✸ Job stability: deemed an “Essential Service,” Beachside Auto stays open during pandemic closures
✸ Weekends off (M-F work week: 8:00a-5:30p)
✸ 1-week paid vacation (after one year)
✸ A rewarding career with a growing company dedicated to serving our community
A POSITIVE ATTITUDE is our golden key to success.
INTEGRITY is our secret sauce.
Our customers love us for our HONESTY, QUALITY WORK, and HIGH STANDARDS.
If you share our passion for these qualities, YOU could be the person we are looking for.
We look forward to meeting you!